This ILLUMIO Digital Privacy Policy (USA) (“Privacy Policy”) describes how we collect and use your information through a variety of digital means. By accessing or using this website or mobile application (the “Platform”) on any computer, mobile phone, tablet, console or other device (collectively, “Device”), you consent to our Privacy Policy. ILLUMIO may modify this Privacy Policy at any time effective upon its posting. Your continued use of the Platform constitutes your acceptance to this Privacy Policy and any updates.  BY USING THE PLATFORM, YOU AGREE TO THIS PRIVACY POLICY AS UPDATED FROM TIME TO TIME; IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.  This Privacy Policy is incorporated into, and is subject to, the Terms of Use.




ILLUMIO collects information in the following ways:

Active collection: Information you provide to us when you sign up for an account or a newsletter with ILLUMIO.  We may ask you to provide us with your name, your surname, your email address and other limited amount of personal information. We will only use this information to optimize our Products, learn more about our customers, including to build a database of interested consumers who can help ILLUMIO finalize and customize its Products, and identify potential early adopters to whom we will send email and other marketing messages about our Products.  The personal information ILLUMIO collects allows us to keep you posted on our latest Product announcements.  To unsubscribe from receiving content or offers from Illumio, send an email to with the word "unsubscribe" in the subject line.


Passive collection: Information which is automatically collected, without your knowledge, as you navigate through and interact with the content on the Platform, as well as install information on your Device (such as cookies).

The sole purpose of passively collecting your information is to understand the visitors’ behavior and engagement to different areas of the website, along with to improve the overall customer experience.

Through the tracking code embedded in our website, the information collected includes:

  • Device-specific data

The following information may be collected through your Device and browser:

  • your Device's IP address (collected and stored in an anonymized format);
  • device screen size;
  • device type (unique device identifiers) and browser information;
  • geographic location (country only);
  • preferred language used to display the webpage.
  • Log data


Our servers automatically record information that includes:

  • referring domain;
  • pages visited;
  • geographic location;
  • preferred language used to display the webpage;
  • date and time when website pages were accessed;
  • Cookies

The Platform uses cookies to collect non-personal information including standard internet log information and details of your behavioral patterns upon visiting our Platform. ILLUMIO does this to provide you with a better experience, identify preferences, diagnose technical problems, analyze trends and to improve the Platform.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on the website.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing the Platform. Please note that by doing so some features of the Platform may not be available to you.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

  • Third Party Services

We use a variety of services hosted by third parties, such as Google Analytics, Clicky and Hotjar. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For more information on how Google Analytics, Clicky and Hotjar collect and use your information, please refer to their privacy policies. By using ILLUMIO, you consent to the processing of data by these third parties in accordance with their privacy policies.



We may combine information you give us with other information from ILLUMIO sources, transactions and communications. This may include, but is not limited to, information from ILLUMIO stores, direct mail, catalogs, events, products and applications, or other ILLUMIO interactions. We may also combine that information with data that is publicly available and data from third parties. We also collect information about gift recipients provided by the giver.



ILLUMIO understands the importance of taking extra precautions to protect the privacy and safety of children using the Platform. We do not knowingly collect or solicit personal information from children under 13, or the equivalent minimum age in the relevant jurisdiction, and these children are not permitted to create their own account on ILLUMIO, unless their parent provides consent.


If ILLUMIO learns that we have collected the personal information of a child under 13, or equivalent minimum age depending on jurisdiction, outside the above circumstances we will take all reasonable steps to delete the information as soon as possible.



In addition to the discussion above, we may use your information to do the following:



Operate, provide, improve and maintain ILLUMIO’s Products, use collected information for research purposes, including analyzing user behavior and trends.

Send you administrative messages and other information about ILLUMIO.

Communicate with you about ILLUMIO Products, your account information or customer service



Communicate with you about our products, services and events, and for other promotional purposes

Administer contests, promotions, events, surveys or other features

Display relevant marketing to you




We may provide your information to Twinery Inillumiotions by MAS, its holding company and affiliates, some of which may be outside the U.S. (“ILLUMIO Family”).



We may transfer your information to ILLUMIO Family service providers to conduct our business. For example, they may handle data management, email distribution, market research, information analysis, and promotions management. We may also share your information to administer features (e.g. music download, race registration, or workout routine).



We may disclose information upon governmental request, in response to a court order, when required by law, to enforce our policies, or to protect our or others’ rights, property or safety. We may share information to prevent illegal uses of ILLUMIO’s products and services or violations of the Terms of Use, or to defend ourselves against third-party claims. We may also share information with companies assisting in fraud protection or investigation.



Your information may be transferred to a third party as a part of our business assets in a sale of a part or all of ILLUMIO. If this should happen, notice will be provided by posting to the website or other form of communication.




When you join or use certain services, you agree to publicly share a basic amount of information, which may include your username, city location, and profile picture.



You may choose to share certain information. In order to participate in certain features, you may have to adjust your privacy settings and share more information. You may also choose to share your activity on other platforms, such as Facebook and Twitter. Please read the privacy policies of those platforms, because your ILLUMIO activity published on those platforms will no longer be governed by ILLUMIO’s Privacy Policy.



Information that is publicly shared may be used by ILLUMIO for promotional purposes.



Security Measures: We use a variety of security measures, including encryption and authentication tools, to help protect your information. We use secure servers when you place orders. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted within our databases.



However, like other companies, ILLUMIO cannot guarantee 100% the security or confidentiality of the information you provide to us.




You can modify or delete your profile within certain ILLUMIO services, through your account. Your information previously posted may still be publicly viewable. ILLUMIO may keep information and content in our backup files and archives.



Regardless of the settings you select, ILLUMIO may send your service-related communications. To unsubscribe and stop receiving messages, please send an email to with the word "unsubscribe" in the subject line.  If you have unsubscribed from any ILLUMIO communications, due to production schedules, you may receive communications already in production.



ILLUMIO does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, Safari allows you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked. If you would like to learn how to set Safari so that websites do not track you, go here:  Google Chrome also allows you to turn the DNT signal on and off.  On your computer, open Chrome. In the top right, click the icon you see: Menu or More.  Click Settings. At the bottom of the page, click Show advanced settings. Under "Privacy," check or uncheck Do Not Track.


Notice for Minors

The ILLUMIO Platform contains a feature that permits you to upload questions or comments to the Platform.  If you have questions about how to remove content in a specific service or if you would like additional assistance with deletion you can contact our Support team directly here -  Although we offer this deletion capability, you should be aware that the removal of content may not ensure complete or comprehensive removal of that content or information posted through the services.



Our digital operations are conducted, in whole or in part, in the United States.  Regardless of where you live, you consent to have your personal data transferred, processed and stored in the United States, and allow ILLUMIO to use and collect your personal information in accordance with this Privacy Policy.



Your use of our products and services, and any disputes arising from them, is subject to this Privacy Policy as well as our Terms of Use, which explains other terms governing the use of our products and services.